Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: September 8, 2025
1. Information We Collect
Personal Information
We collect personal information that you voluntarily provide when you:
- Create an account or register for our services
- Make a booking or reservation
- Contact us for customer support
- Subscribe to our newsletter or marketing communications
- Participate in surveys or promotional activities
This information may include:
- Full name and contact information (email, phone number, address)
- Payment information (credit card details, billing address)
- Travel preferences and special requirements
- Emergency contact information
- Government-issued ID information when required by law
Automatically Collected Information
When you visit our website or use our services, we automatically collect:
- IP address and device information
- Browser type and version
- Operating system information
- Website usage data and analytics
- Location data (with your consent)
- Cookies and similar tracking technologies
Location Information
We collect location information to provide accurate pickup and drop-off services. This includes GPS data from your device (with permission) and addresses you provide for transportation services.
2. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To provide transportation services, process bookings, and manage reservations
- Communication: To send booking confirmations, service updates, and respond to inquiries
- Payment Processing: To process payments and prevent fraudulent transactions
- Safety and Security: To ensure passenger safety and comply with transportation regulations
- Service Improvement: To analyze usage patterns and improve our services
- Marketing: To send promotional offers and newsletters (with your consent)
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Emergency Response: To respond to emergencies and ensure passenger safety
3. How We Share Your Information
We may share your information in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist us in:
- Payment processing and financial services
- Background checks for drivers (as required by law)
- Vehicle maintenance and fleet management
- Customer support and communication services
- Marketing and analytics services
Legal Requirements
We may disclose information when required by law, including:
- Compliance with New York State and federal transportation regulations
- Response to subpoenas, court orders, or legal processes
- Cooperation with law enforcement investigations
- Protection of our rights, property, or safety, or that of our customers
Emergency Situations
In emergency situations, we may share information with emergency responders, medical personnel, or law enforcement to ensure passenger safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction, subject to confidentiality agreements.
4. Data Security
We implement comprehensive security measures to protect your information:
- Encryption: All sensitive data is encrypted in transit and at rest
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Audits: Regular security audits and vulnerability assessments
- Staff Training: Employee training on data protection and privacy practices
- Secure Facilities: Physical security measures for data centers and offices
- Incident Response: Procedures for responding to data breaches or security incidents
Data Breach Notification: In the event of a data breach affecting your personal information, we will notify you within 72 hours as required by applicable laws and provide information about the breach and steps being taken to address it.
5. Your Privacy Rights
Under applicable privacy laws, including the New York SHIELD Act and CCPA (where applicable), you have the following rights:
Access and Portability
- Request access to your personal information
- Obtain a copy of your data in a portable format
- Request information about how your data is processed
Correction and Deletion
- Correct inaccurate or incomplete personal information
- Request deletion of your personal information (subject to legal requirements)
- Update your contact preferences and communication settings
Marketing and Communications
- Opt out of marketing communications at any time
- Choose your communication preferences
- Unsubscribe from newsletters and promotional emails
How to Exercise Your Rights
To exercise any of these rights, contact us at:
- Email: privacy@nyclimo.com
- Phone: (555) 123-LIMO
- Mail: NYC Limo Service, Privacy Officer, Manhattan, NYC
We will respond to your request within 30 days as required by law.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Types of Cookies
- Essential Cookies: Required for website functionality and security
- Performance Cookies: Help us analyze website usage and improve performance
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used for targeted advertising (with your consent)
Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to:
- View and delete cookies
- Block cookies from specific websites
- Block third-party cookies
- Delete all cookies when you close your browser
7. Data Retention
We retain your information for the following periods:
- Account Information: Until you request deletion or close your account
- Booking Records: 7 years for tax and regulatory compliance
- Payment Information: As required by financial regulations and fraud prevention
- Communication Records: 3 years for customer service purposes
- Marketing Data: Until you opt out or request deletion
- Legal Records: As required by applicable laws and regulations
Data may be retained longer if required by law, for legal proceedings, or to protect our legitimate business interests.
8. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
For transportation services involving minors, we require adult supervision and consent from a parent or legal guardian.
9. International Data Transfers
Your information may be processed and stored in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions by relevant data protection authorities
- Other legally recognized transfer mechanisms
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will:
- Post the updated policy on our website
- Update the "Last Updated" date
- Notify you of material changes via email or website notice
- Obtain your consent for material changes where required by law
Your continued use of our services after policy changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us:
Privacy Officer
NYC Limo Service
Email: privacy@nyclimo.com
Phone: (555) 123-LIMO
Address: Manhattan, New York City, NY
Business Hours: Monday - Sunday, 24/7
🔒 Your privacy is our priority. We are committed to protecting your personal information and maintaining transparency in our data practices.