Cancellation & Refund Policy

Cancellation Timeline & Charges

Standard Airport Transfers

Airport transfers follow the standard cancellation policy with the following additions:

• Flight Delays: No charges for delays beyond passenger control (with proof)
• Flight Cancellations: Full refund when flight is cancelled by airline
• Early/Late Flights: 2+ hour flight time changes require 4+ hour notice
• Weather Cancellations: Full refund for weather-related flight cancellations

International Flight Considerations

• Immigration delays are not considered passenger fault
• Customs delays beyond 2 hours may qualify for partial refund
• Documentation issues are passenger responsibility

Standard Corporate Terms

• 2+ hours notice: No cancellation fees
• 1-2 hours notice: 25% cancellation fee
• Less than 1 hour: 50% cancellation fee
• No-show: 100% charges apply

Volume Discounts

High-volume corporate accounts may negotiate custom cancellation terms. Contact our corporate sales team for customized service agreements.

Service Modifications

Changes to existing reservations are preferred over cancellations and may avoid cancellation fees:

• Date/Time Changes: Subject to availability, may incur modification fee
• Pickup/Destination Changes: Price adjustment may apply
• Vehicle Upgrades: Price difference charged, no cancellation fee
• Vehicle Downgrades: Credit applied to future service or refund
• Passenger Count Changes: Vehicle capacity permitting, no fee

When Modification Becomes Cancellation

The following changes are considered cancellations:

• Date changes more than 30 days from original booking
• Route changes that double the original distance
• Service type changes (e.g., hourly to point-to-point)
• Changes that require different vehicle licensing

How to Request a Refund

1. Contact our customer service team immediately
2. Provide your booking confirmation number
3. Specify reason for cancellation/refund request
4. Receive cancellation confirmation via email
5. Refund processed according to applicable timeline

Refund Timeline

• Credit Cards: 3-5 business days
• Debit Cards: 5-7 business days
• Corporate Accounts: Next billing cycle credit
• Cash Payments: Check issued within 10 business days

Refund Method

Refunds are processed to the original payment method used for booking. We cannot process refunds to different cards or accounts for security reasons.

Circumstances Beyond Control

Full refunds are provided for cancellations due to:

• Severe Weather: Dangerous driving conditions, airport closures
• Natural Disasters: Earthquakes, floods, hurricanes
• Government Orders: Travel restrictions, emergency declarations
• Public Health Emergencies: Pandemic restrictions, quarantine orders
• Transportation Strikes: Airport, transit, or infrastructure strikes
• Vehicle Mechanical Issues: When no substitute vehicle available

Medical Emergencies

Medical emergencies affecting the passenger or immediate family members may qualify for full refund with appropriate documentation:

• Hospital admission or emergency treatment
• Doctor's note for serious illness
• Death certificate for family emergencies

Cancellation Disputes

If you disagree with our cancellation fee assessment:

1. Contact our customer service supervisor
2. Provide detailed explanation and any supporting documentation
3. We'll review your case within 48 hours
4. Written response provided with final decision
5. Escalation to management available if needed

Chargeback Protection

We maintain detailed records of all bookings and cancellations. Frivolous chargebacks may result in account suspension and legal action for recovery of fees and costs.